Privacy Policy

Effective Date: August 24, 2026

Touchstone Properties & More (“Touchstone,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or using our property management and real estate services.

This Privacy Policy explains how we collect, use, share, and protect information obtained through our website and related communications and services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone number

  • Mailing address

  • Property address

  • Information submitted through website forms

  • Property ownership and property management information

  • Rental and leasing inquiries

  • Home buying or selling information

  • Information submitted when requesting a property valuation

  • Appointment or consultation requests

  • Communications you send to us

  • Other information you voluntarily provide

If you apply for a rental property, enter into a property management agreement, or participate in a real estate transaction, we may collect additional information necessary to provide those services. Additional information may be governed by separate agreements, applications, disclosures, or third-party privacy policies.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, tracking technologies, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website or source

  • Approximate geographic location

  • Date and time of visits

  • Website interactions

  • Advertising or campaign information

We may use this information to operate and improve our website, understand how visitors use the website, measure marketing effectiveness, and improve our services.

3. How We Use Your Information

Touchstone Properties & More may use information we collect to:

  • Respond to questions and inquiries

  • Provide property management information and services

  • Respond to rental and leasing inquiries

  • Assist prospective home buyers and sellers

  • Provide information regarding available properties

  • Schedule consultations, appointments, or property showings

  • Provide requested property valuations or real estate information

  • Communicate with property owners, tenants, prospective tenants, buyers, sellers, prospects, and clients

  • Manage properties and related services

  • Facilitate real estate transactions

  • Maintain business and transaction records

  • Improve our website and customer experience

  • Measure advertising and marketing performance

  • Send service-related communications

  • Send marketing communications where permitted by law

  • Protect against fraud, misuse, or security threats

  • Comply with legal, regulatory, contractual, and professional obligations

4. Property Management Services

As part of our property management services, we may collect and use information concerning property owners, tenants, prospective tenants, properties, maintenance requests, leasing activities, vendors, contractors, and other parties involved in managing a property.

Information may be shared with appropriate third parties when reasonably necessary to provide property management services, process applications, coordinate maintenance, administer leases, communicate with owners and tenants, or fulfill contractual and legal obligations.

Rental applications, tenant screening, credit reports, background checks, payment information, or similar services may be processed through third-party providers. Those providers may maintain separate privacy policies and terms governing their services.

5. Real Estate Services

As part of our real estate services, we may collect and use information from prospective and current buyers, sellers, property owners, and other parties involved in a real estate transaction.

This information may be used to:

  • Identify properties that may meet a buyer's needs

  • Assist sellers with marketing their property

  • Provide property valuations

  • Schedule showings

  • Communicate about listings

  • Facilitate offers and transactions

  • Coordinate with lenders, title companies, inspectors, contractors, attorneys, brokers, agents, and other professionals involved in a transaction

Information will only be disclosed as reasonably necessary to provide requested services, complete transactions, fulfill contractual obligations, or comply with applicable law.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, understand visitor behavior, and measure advertising effectiveness.

We may use third-party analytics and advertising platforms that collect information about website activity in accordance with their own privacy policies.

Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect the functionality of certain portions of our website.

7. Third-Party Services

Touchstone Properties & More may use third-party providers to support our website and business operations, including providers of:

  • Website hosting

  • Customer relationship management systems

  • Property management software

  • Real estate listing and MLS-related services

  • Online forms

  • Scheduling services

  • Email communications

  • Text messaging

  • Call tracking

  • Website analytics

  • Digital advertising

  • Payment processing

  • Rental application processing

  • Tenant screening and background checks

These providers may receive information necessary to perform services on our behalf and may maintain their own privacy policies and data-handling practices.

Our website may also contain links to third-party websites. Touchstone Properties & More is not responsible for the content, security, or privacy practices of third-party websites.

8. Text Messages and Telephone Communications

If you provide your telephone number and consent to receive communications, Touchstone Properties & More may contact you regarding your inquiry, appointment, rental property, managed property, real estate transaction, or requested services.

If you consent to receive text messages, message frequency may vary and message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Mobile information will not be sold or shared with third parties for their own promotional or marketing purposes. Text messaging opt-in data and consent will not be shared with third parties for their own marketing purposes.

We may provide information to service providers that assist us in delivering telephone or text communications when necessary to provide those services.

9. Email Communications

If you provide your email address, we may use it to respond to your inquiry and provide information regarding properties, rentals, property management, real estate services, appointments, transactions, or other services you request.

Where permitted by law, we may also send marketing or informational communications.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in those communications. Transactional, service-related, or legally required communications may continue when necessary.

10. How We Share Information

Touchstone Properties & More does not sell your personal information.

We may disclose information to trusted service providers, contractors, vendors, professional advisers, technology providers, real estate professionals, property-related service providers, or other parties when reasonably necessary to provide our services.

Depending upon the services requested, these parties may include property owners, tenants, prospective tenants, contractors, maintenance providers, brokers, real estate agents, lenders, title companies, inspectors, attorneys, screening providers, payment processors, and other professionals involved in a property or transaction.

We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect our rights, property, customers, clients, tenants, or others.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

However, no website, electronic transmission, database, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted electronically.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide requested services

  • Maintain property management and transaction records

  • Fulfill contractual obligations

  • Maintain appropriate business records

  • Resolve disputes

  • Enforce agreements

  • Meet accounting and reporting requirements

  • Comply with applicable laws and regulations

Information that is no longer reasonably necessary may be deleted or anonymized in accordance with our business practices and applicable law.

13. Your Privacy Choices

Depending on applicable law and the nature of the information involved, you may have certain rights concerning your personal information.

You may contact us to request that we:

  • Correct or update certain personal information

  • Remove you from marketing communications

  • Provide information regarding personal information we maintain about you

  • Delete certain personal information where legally permitted

We may be required to retain certain information for legal, contractual, regulatory, accounting, property management, real estate transaction, or legitimate business purposes.

14. Children's Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information through our website from children under the age of 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

15. Fair Housing and Equal Opportunity

Touchstone Properties & More supports and complies with applicable federal, state, and local fair housing laws and equal housing opportunity requirements.

We do not use personal information collected through our website for unlawful discriminatory purposes.

Property availability, rental applications, leasing decisions, property management services, and real estate services are provided subject to applicable fair housing and anti-discrimination laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When changes are made, the revised Privacy Policy will be posted on this website with an updated effective date.

We encourage visitors to periodically review this page for updates.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information you have provided to Touchstone Properties & More, please contact:

Touchstone Properties & More
Brad Touchette
Lead Property Manager / REALTOR®
St. Louis, Missouri

Phone: 636-415-8768
Email: [email protected]
Website: www.tpm-stl.com

Touchstone Properties & More
Property Management & Real Estate Services
St. Louis, Missouri